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Warranty & Replacement

 

At 1topdigitaltool, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty & Replacement Policy outlines the terms and conditions regarding the warranty and product replacement for our customers.

1. Warranty Coverage

1topdigitaltool warrants that its products are free from defects in material and workmanship under normal use and service for a period of [insert warranty period, e.g., 12 months] from the date of purchase. This warranty applies to the original purchaser of the product only and is not transferable.

2. What is Covered?

This warranty covers any defects in materials or workmanship under normal use, including:

  • Manufacturing defects
  • Defective components or materials
  • Any failure of the product under intended use conditions

3. What is Not Covered?

This warranty does not cover any damages or malfunctions caused by:

  • Improper use, misuse, or abuse of the product
  • Normal wear and tear
  • Modifications or repairs done by unauthorized personnel
  • Accidents, natural disasters, or external causes (e.g., water damage, fire)

4. How to File a Warranty Claim

To file a warranty claim, please follow the steps below:

  • Contact our customer service team at +44 7735793522 or email us at [insert email address] with your proof of purchase and a description of the issue.
  • Our team will assess your claim and may request additional information, photos, or a video demonstrating the issue.
  • If your claim is approved, we will provide instructions for returning the defective product.

5. Replacement Process

Once we receive the defective product and confirm the issue, we will process the replacement. You can expect a new replacement product to be shipped to you within [insert estimated time, e.g., 7-10 business days] after the confirmation of the claim.

6. Warranty Limitations

This warranty is limited to the replacement of the defective product. 1topdigitaltool shall not be liable for any incidental or consequential damages resulting from the use or inability to use the product, even if 1topdigitaltool has been advised of the possibility of such damages.

7. Warranty Exclusions

The warranty does not cover any product sold as a “used,” “refurbished,” or “open-box” item. Additionally, any alterations or modifications made to the product will void the warranty.

8. Changes to Warranty Policy

We reserve the right to modify this Warranty & Replacement Policy at any time. Any updates will be posted on this page. Your continued use of the product after changes have been made constitutes your acceptance of the revised policy.

If you have any questions about our Warranty & Replacement Policy, please contact us at:

Address: 10 Cotman Rd, Norwich NR1 4AF, UK

Phone: +44 7735793522

 

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